Dahlia Tuber Return and Refund Policy

At Sun Seeker Flowers, we take pride in growing and shipping healthy, viable dahlia tubers. Every tuber is inspected before shipping and guaranteed to have a viable eye capable of successfully sprouting.

Tubers That Arrive Damaged or Rotted

If your tuber arrives rotted or damaged, please contact me within 48 hours of delivery with your order number and a clear photograph of the affected tuber.

Qualifying tubers will be refunded or replaced, subject to availability.

Tubers That Do Not Sprout

I guarantee that each tuber will have a viable eye and successfully sprout.

Within 6 weeks of delivery: If your tuber has not sprouted, you may request a full refund for the affected tuber.

Weeks 7–10 after delivery: If your tuber has not sprouted, I will offer a replacement, subject to availability. If the original variety is unavailable, I may offer a comparable substitute.

After 10 weeks: The sprouting guarantee expires, and refunds or replacements are no longer available under this guarantee.

Photographs are not required for non-sprouting claims.

Refunds for individual tubers are based on the per-tuber purchase price of the affected collection. Original shipping and handling fees are nonrefundable for partial refunds, except where required by law. If an entire order arrives damaged or unusable, the original shipping charges will also be refunded.

What the Guarantee Does Not Cover

Our guarantee ends once a tuber has successfully sprouted meaning visible growth is starting to emerge from an eye. Dahlia growth and flowering depend on many factors outside my control, including weather, soil conditions, watering, pests, diseases, and growing practices.

For this reason, I cannot guarantee continued growth, plant survival, flower production, or bloom characteristics after sprouting.

Returns

Because dahlia tubers are perishable agricultural products, I do not accept physical returns.

If you experience an issue covered by my guarantee, please contact me directly so I can arrange an eligible refund or replacement.

How to Request a Refund or Replacement

Please email me with your order number, the affected dahlia variety, and a brief description of the issue.

For tubers that arrive damaged or rotted, please include a photograph.

I want every customer to have a positive experience growing dahlias, and I'm happy to help resolve issues covered by this policy.

This policy does not limit any rights provided by applicable consumer protection laws.

Organically Grown

We are proud to grow on Blue Ridge Conservancy land, using organic practices and minimal tillage. We cultivate a balanced ecosystem that supports native plants and a healthy environment, helping preserve this beautiful landscape while growing high-quality, sustainably produced flowers.

Celebrating Beauty

We believe in the transformative power of beauty. Our flowers are grown with an eye for design, color, and texture. We’re passionate about growing and arranging flowers that bring joy to the everyday.

Community

We've planted our roots in Yancey County and are committed to supporting local agriculture, fellow farmers, and our community. We pay our workers a living wage because we value them and believe it's fundamental to a healthy, thriving community.